5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the service that property supervisors want, but too often do not due to a lack of ongoing quality management procedures.
Safety guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, you can see whether or not they do their jobs by looking at the walls. But when you employ a security guard business, how often can you determine if the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your guards. In the majority of instances they likely are, but it’s important to implement a system of verification and quality management to ensure that issues associated with the deficiency of performing these jobs do not start to happen.
In this guide we will talk five (5) easy steps to improving your security guard service and attaining what you picture as your perfect keyholding company london.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could start working as security guards. If your state is among these states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security provider and ask yourself does it seem decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb method to display if the guard is a good match for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This first dialogue will tell you a lot about what to expect from this shield and it provides you a chance to ask a different shield if you think that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his assigned property is not as complete. We call the orientation to the assigned property”Site Specific Training”. Find out what your site specific training resembles:
• Does it happen at your premises?
• How long is each new officer educated?
• How long does the security firm double lender?
Determine the answer to each of these questions and make sure that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes into preparing a shield to operate at your premises.
Protect supervision is among the more important factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their work is not important and they start to find themselves as not as a region of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
If your guards must make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are on your premises. These monitoring systems allow the security guard business to track the log and time the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard provider provides a method of earning sure that each guard is secure and alert. Using guards check-in regularly together with the security guard business, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is happening with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their jobs. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident that the adviser is not actually a security guard business. If so, your audit is guaranteed to turn up issues with your existing security guard business.